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Service standards

Service standards

  • What guarantees/warranties are in place?

    We currently offer a 5 year product warrantee, a 2 year product guarantee on the paragon system, a 1 year guarantee on our Clearview system and other products and a 1 year workmanship guarantee on all products on completion of the work, your guarantee are registered and a certificate will be issued to our clients.
  • Do we remind our clients to service

    Yes. Our client will receive annual communication from us reminding them of such services required.
  • What is the lead time for installation?

    We normally have a 3 week lead time. This however can change due to higher volumes in peak season. The Installation Manager will negotiate the final installation date with our clients.
  • Do you have 24-hour assistance?

    Yes. We might not be able to fix any problem within 24 hours. But we will respond and ensure a temporary solution until a proper fix have been executed.
  • How long does the installation take?

    Dependant on the circumstances for each job, we should be able to fit a 5m door within 3 days.
  • Do we continually communicate with our clients?

    Yes. Communication is one of our key deliverables. From the moment we have first contact with you; we will endeavor to keep you updated on quotes and contract progress. Afterward we will communicate with you i.r.o. services and new and improved products we continually offer our clients.