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Joan Elias

Joan Elias

Dear Werner,   I am writing this to you to thank you for the very professional way you attended to our glass door problem. As you may be aware we had tried 2 other firms to help with our problem and all we got was very poor workmanship, as they did not know how to fix our problem. Then we were charged an exorbitant fee with a promise of a year’s guarantee.  We continued to have problems and they reneged on their promise to attend to our doors for 12 months. Then we found another man who admitted he did not know how to fix the glass door problem...but tried anyway.  Eventually we phoned the previous owner of our unit ..which we should have done in the first place...and he gave us your name.  We dealt with Fiona and she was VERY helpful and kind, taking in to account that we did not pay you up front ...but promised to pay when the work was completed..which we did.  You sent Cornelius who assessed our problem and today your team came and attended to the problem in a very professional way...they worked quickly and quietly and the doors are now working perfectly again. 

Thank you for your assistance and for the way Fiona related to us.